Welcome & Free Domestic Shipping

Thank you for shopping with us!

We are pleased to offer free standard shipping for all orders within the United States. Our goal is to make your shopping experience as convenient and cost-effective as possible.

Please take a moment to review our shipping policy:

1. Free Domestic Shipping

  • We provide free standard shipping for all orders within the United States.
  • Enjoy the convenience of having SlatWoodWall products delivered straight to your doorstep with no additional shipping costs.

2. Order Processing Time

  • Order processing time refers to the period from when a customer places an order to when the seller hands it over to the shipping service.
  • Generally, orders are processed and shipped within 1-3 business days after confirmation and payment.
  • Orders placed over the weekend or holidays may experience slight delays.
  • Our warehouse operates Monday through Friday during standard business hours, excluding public holidays. In such cases, we take necessary measures to minimize shipping delays.

3. Shipping Costs & Delivery Time

  • Once your order has been processed at our warehouse, it will be shipped immediately.
  • Our order processing time typically ranges from 1 to 4 business days, depending on product design and availability.
  • Total delivery time = Processing time + Shipping time (varies by your location).

Country Estimated Delivery Time Shipping Cost Courier
USA 3-7 days (business days) $0 FedEx / UPS

4. Freight Shipping for Bulk Orders

  • Note: For bulk orders or shipments exceeding standard courier size, we will use Less-Than-Truckload (LTL) freight shipping.
  • The shipping time for LTL freight may vary depending on the destination and carrier availability.
  • Additional handling time may be required for processing large shipments.

5. Order Tracking

  • You will receive an email notification once your order has been shipped.
  • A tracking number will be provided, which will become active within 24 hours.
  • Please note that during events or holidays, activation may take longer.
  • Tracking updates may take 48 to 72 hours to reflect in the system.
  • If you cannot track your package normally, please contact us, and we will resolve the issue within 48 hours.

6. Delivery Delays

  • If your order is delayed beyond the estimated delivery time, please contact us via email at support@slatwoodwall.com.
  • We will promptly check the status with the shipping carrier and provide you with an update.
  • We appreciate your patience and understanding in such cases.

7. Order Cancellations

  • We can cancel your order if you contact us before the item is shipped.
  • If your payment has been completed but the parcel has not yet been shipped, you may request a cancellation, and we will issue a full refund.
  • Orders cannot be canceled once they have been shipped.

8. Customs Duties & Taxes

  • In rare cases, your order may be subject to customs fees, import duties, or taxes imposed by your local government.
  • These charges are not imposed by us and are the responsibility of the customer.
  • Unfortunately, we have no control over customs policies, which vary by country.
  • For more information, please contact your local customs office.

9. Restricted Shipping Locations

We currently do not ship to the following locations:

  • U.S. Territories & Islands:

    • U.S. Virgin Islands
    • Puerto Rico
    • Northern Mariana Islands
    • Marshall Islands
    • Guam
    • Palau
    • American Samoa

  • Military & Overseas Locations:

    • Armed Forces Americas
    • Armed Forces Europe
    • Armed Forces Pacific

  • States & Remote Areas:

    • Hawaii
    • Alaska